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Return & Cancellations Policy / The Luciferian Apotheca

Return & Cancellations Policy

Defective: Items that are broken during shipping may be returned for a replacement within 7 days of delivery.  If you did not purchase insurance to protect your items during shipping then you will be responsible for the shipping cost to return the broken item as well as the shipping cost for the replacement item. (Replacement only)

T-SHIRTS & BANNERS: There is no return or refund for t-shirts & banners once the order has been placed. If the t-shirt or banner is defective, an exchange will be facilitated. These items are made per order so they go into production within 12 hours.

Orders No Longer Wanted or Needed: Items that are returned within 7 days because they are no longer wanted or needed may be exchanged for a different item, size or a  Store credit (Minus Shipping Cost) can be issued to be used in The Luciferian Apotheca. (No refunds. Exchange or Credit only)

Cancelled Orders: Your order may be cancelled at any time prior to shipping. If cancelled within 24 hrs. you will receive a full refund. For orders that are cancelled after the first 24 hrs. there is a restocking fee of 15% for each item in the order. Your refund for your cancelled items will be completed within 24hrs of cancellation (excluding weekends and holiday's).  You may not cancel your order after the order has been shipped. If your order has been shipped and you no longer want the items in your order, please follow the guideline above for returning No longer wanted/needed items. (Refunds only for orders cancelled prior to shipping, Refunds are subject to a 15% restocking fee)
 
Please send all returns to: 
Succubus Productions
L. Apotheca
P.O. Box 11708
Spring, TX 77379 
 
 
 
 
Cancelling your order

You may cancel your order any time before it ships by sending us notification of intent to cancel.  E-mail at succubusproductions@yahoo.com 

Orders that are cancelled are subject to a 15% restocking fee on each item in the order.

Refunds minus 15% restocking fee will be issued within 24 hrs of notification.

Orders may not be cancelled after they have been shipped.