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Return & Cancellations Policy
Defective/Damaged: Items that are broken during shipping may be returned for a replacement within 7 days of delivery. Contact us via e-mail at firstname.lastname@example.org. Let us know how your item arrived and how it was packaged. Please send pictures of the package and packaging that the item arrived in along with pictures of the damaged item. We will send you a return label to return your product. If you did not purchase insurance to protect your items during shipping then you may be responsible for the shipping cost to reship the replacement item if it is damaged. (Replacement only)
PRINTED ITEMS: There is no return or refund for Printed Items such as Shoes, T-Shirts, Banners, Hoodies, Altar Cloths, Tapestries, etc. We cannot change the sizing of the shoes or boots once you have placed the order, unfortunately. Once the order has been placed the item moves into production. If the t-shirt or banner is defective, an exchange will be facilitated. These items are made per order so they go into production status within 1 hour and are not refundable.
ITEMS No Longer Wanted or Needed: Items that are returned within 7 days because they are no longer wanted or needed may be exchanged for a different item, size or a Store credit (Minus Shipping Cost) can be issued to be used in The Luciferian Apotheca. (No refunds . Exchanges or Store Credit only)Cancelled Orders: Your order may be cancelled at any time prior to shipping. If cancelled within 24 hrs. you will receive a full refund. For orders that are cancelled after the first 24 hrs. there is a restocking fee of 15% for each item in the order. Your refund for your cancelled items will be completed within 24hrs of cancellation (excluding weekends and holiday's). You may not cancel your order after the order has been shipped. If your order has been shipped and you no longer want the items in your order, please follow the guideline above for returning No longer wanted/needed items. (Refunds only for orders cancelled prior to shipping, Refunds are subject to a 15% restocking fee)
You may cancel your order any time before it ships by sending us notification of intent to cancel. E-mail at email@example.com
Orders that are cancelled are subject to a 15% restocking fee on each item in the order.
Refunds minus 15% restocking fee will be issued within 24 hrs of notification.
Orders may not be cancelled after they have been shipped.