FAQ

QUESTION: What if I want to order by cash or money order - via post mail?

ANSWER - Fine by us. Place your order and select check or money order during the checkout process. Make your payment payable to SUCCUBUS PRODUCTIONS. Make sure you write your order # on your check or money order.

Mail your check or money order to: Succubus Productions P.O. Box 11708 Spring TX 77391

QUESTION: How can I reach Michael W. Ford, is he responsible for my order?

ANSWER: While Michael W. Ford is a co-founder, he does not work in day to day processes at our office. You may contact him @ akhtya75@gmail.com or Michael W. Ford Facebook page.

QUESTION: Do you ship outside of the USA? Where?

ANSWER: Everywhere, yes we do! If the post office can deliver it, we can ship it! Please see our policy regarding International Shipping, located on our Ordering and shipping page.

QUESTION: How long will it take to get my order once it is placed?

ANSWER: Your order will be shipped within 14 business days! Most orders are shipped much earlier than the stated 14 business days. We specialize in Unique items that are not always available in most places. So many of our items are made exclusively for The Luciferian Apotheca. Quality, and authenticity are important to us and sometimes that takes time. For more details please see our Shipping policy located on the ordering and shipping page.

QUESTION: How do I add insurance to my order?

ANSWER: If you would like to add insurance to your order, send an e-mail to succubusproductions@yahoo.com. Be sure to include order # along with a request for pricing to add insurance to your order.

QUESTION: My order says it shipped but I have not  received it, what can I do? 

ANSWER: You should first look up the tracking information in USPS. You can locate this information by logging into your customer account. If the order was sent back due to incorrect address or failed attempt at delivery, you should contact us. Once the order is received back at the Luciferian Apotheca you have the option to pay new shipping cost and have it redelivered. 

If the item states that it was delivered or no information is available after it was received at the post office, then your order may have been lost or stolen. If you requested and paid for insurance on your order then your order will be replaced including shipping costs once an investigation is complete.

QUESTION: I would like to find out the status of my order, how can I?

ANSWER: Check your account by logging in at our site. If the items are in Fulfillment it means they are staged and ready to ship. You may notice that not all items are fulfilled. That means that we are waiting on the items that are not fulfilled to either be completed or received. Most of our books are shipped directly from the publisher, so those are generally sent in a separate shipment from the rest of the items in your order. If you received some of your order and have not received a book or two, please consider that it may take a few days more. Hardback editions take a bit longer than soft covers.

QUESTION: I am a bookstore or shop owner and I would like to sell Michael W. Ford's books and or your products, do you offer wholesale?

ANSWER: Yes, we offer wholesale pricing to businesses for many of the items we sell including Michael W. Fords books. Please e-mail us at succubusproductions@yahoo.com for more information.

*T-shirts and Hardcover Books ship separately from other merchandise in order, you'll receive tracking numbers for h/c books, t-shirts and other merchandise.