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We are careful to respect the privacy of our customers. For this reason, all items are shipped discretely with the label of "Succubus Productions" and NOT "Luciferian Apotheca".
Shipping: Orders are shipped within fourteen business days. This ship time is required because of the many unique and custom made items that are on our site. These items are made specifically for each order. However, all orders, even if they do not contain custom items, are subject to the 14 business day shipping policy. This allows for any items on Back order to arrive.
Almost all orders will ship USPS. You will receive notification when your order ships. Tracking #'s will be provided for all shipments except those that are shipped First Class.
Back-ordered items: If items are back ordered beyond the 14 business days, a notification will be sent. You will be given an approximate wait time and will be asked if you would like to continue to wait, would like a to exchange the item for something else or would like a refund for the item. If we do not receive a response to the back-order notification, we will continue to hold your order open until the Back-ordered item arrives. Any other items from your order that are in-stock will still be shipped within the 14 business days.
Some of our books are ordered direct from our distributor and ship about 10-15 business days after order is placed. They will arrive in a separate shipment from the other items in your order.
*Printed items and some Books, mostly hardcover, will ship separately from other merchandise in order, you'll receive separate tracking numbers for h/c books, t-shirts, Altar Cloths, Tapestries.
Shipping Insurance: If you would like to add insurance to your order to protect your items from damage and loss, send an e-mail to email@example.com. Be sure to include order # along with a request for pricing to add insurance to your order.
**We especially recommend our international customers purchase the insurance due to several carriers being involved with the shipping and receiving of packages.